- Strona główna
- Praca
- Marketing i PR
- Media i PR
- Media i PR - Wielkopolskie
- Media i PR - Poznań
- Media i PR - Stare Miasto
Dla studentów; od zaraz. Mailowa obsługa Klientów (j. niemiecki +B2)
Wynagrodzenie
30 - 40 zł / godz. brutto
Lokalizacja
Poznań, Stare Miasto
Wymiar pracy
Pełny etat
Typ umowy
Umowa zlecenie
🇺🇦 Автоматичний переклад українською
Opis
Position Overview:
This position requires a commitment of 160 hours per month, (full-time).
We are currently seeking a diligent Email Customer Service Specialist to join our Customer Journey Navigators team in POZNAŃ. This role is critical in managing and responding to customer inquiries via email, ensuring a smooth and positive customer experience.
Your Role at MYCS:
Handle customer inquiries and concerns via email, providing prompt and accurate responses as part of our customer journey team.
Understand customer needs and provide solutions or alternatives in line with our company policies and brand values.
Work closely with other departments to resolve issues and improve customer satisfaction.
Track and document all communications and actions taken in our customer relationship management (CRM) system.
Continuously seek to improve knowledge of our products and services to enhance customer support.
Required Skills:
Must reside in Poznań or the surrounding area.
Proven experience in customer service, especially handling email communications.
Strong writing skills with the ability to convey clear and concise information.
Exceptional attention to detail and problem-solving skills.
Ability to work effectively in a fast-paced, deadline-driven environment.
Excellent interpersonal skills and ability to work well within a team.
Fluency in German at a B2 level or higher
Desirable Skills:
Experience in an e-commerce environment, particularly in furniture or home decor.
Fluency in English at a B1 level or higher is highly advantageous.
Familiarity with CRM systems and email management tools.
What We Offer:
A competitive salary and a flexible working schedule.
A hybrid work model, balancing in-office collaboration with the option to work from home.
Opportunities for personal and professional development within a growing company.
Access to comprehensive employee benefits including health programs, team-building events, and discounts on our innovative products.
Recruitment Process:
Interested candidates should submit their resume for consideration.
Selected candidates will be invited for an interview to discuss their experience and approach to customer service.
Lokalizacja
Poznań, Stare Miasto
Wielkopolskie
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