Technical Support Engineer - European Service Center
Wynagrodzenie
5 000 - 10 000 zł / mies. brutto
Lokalizacja
Wrocław, Fabryczna
Wymiar pracy
Pełny etat
Typ umowy
Umowa o pracę
Opis
Wrocław, Poland | Languages: English + German / Spanish / Polish
We are the authorized service partner providing technical hotline and remote support services for Sungrow, a global leader in renewable energy solutions.
To support the expansion of the European Service Center in Wrocław, we are currently hiring Technical Support Engineers to deliver Level 1 and Level 2 technical support for Sungrow’s solar inverters, energy storage systems, and related solutions across Europe.
Your Responsibilities
Provide Level 1 / Level 2 remote technical support via phone, email, and ticketing systems
Troubleshoot alarms, communication issues, and system performance problems
Guide customers and partners through basic diagnostics and remote operations
Escalate complex technical cases to higher-level teams and follow up until resolution
Collaborate closely with customers, field engineers, Sunvast internal teams, and Sungrow technical experts
Your Profile
Technical background in Electrical Engineering, Electronics, Automation, Renewable Energy, or a related field
Fluent English plus German, Spanish, or Polish
Previous experience in technical support, after-sales service, or technical customer support is a strong plus
Strong problem-solving skills, customer-oriented mindset, and clear communication abilities
Comfortable working in an international, fast-paced service environment
What We Offer
An international working environment in Wrocław, Poland
Structured technical training on Sungrow products and systems
Competitive salary and benefits package
The opportunity to work closely with one of the world’s leading renewable energy brands
Interested?
Apply now or contact us directly to learn more about joining Sunvast’s European Service Center and supporting Sungrow’s clean energy mission across Euro
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