Technical Support Engineer - European Service Center

Wrocław, Poland | Languages: English + German / Spanish / Polish

We are the authorized service partner providing technical hotline and remote support services for Sungrow, a global leader in renewable energy solutions.

To support the expansion of the European Service Center in Wrocław, we are currently hiring Technical Support Engineers to deliver Level 1 and Level 2 technical support for Sungrow’s solar inverters, energy storage systems, and related solutions across Europe.

Your Responsibilities

• Provide Level 1 / Level 2 remote technical support via phone, email, and ticketing systems

• Troubleshoot alarms, communication issues, and system performance problems

• Guide customers and partners through basic diagnostics and remote operations

• Escalate complex technical cases to higher-level teams and follow up until resolution

• Collaborate closely with customers, field engineers, Sunvast internal teams, and Sungrow technical experts

  Your Profile

• Technical background in Electrical Engineering, Electronics, Automation, Renewable Energy, or a related field

• Fluent English plus German, Spanish, or Polish

• Previous experience in technical support, after-sales service, or technical customer support is a strong plus

• Strong problem-solving skills, customer-oriented mindset, and clear communication abilities

• Comfortable working in an international, fast-paced service environment

What We Offer

• An international working environment in Wrocław, Poland

• Structured technical training on Sungrow products and systems

• Competitive salary and benefits package

• The opportunity to work closely with one of the world’s leading renewable energy brands

  Interested?

  Apply now or contact us directly to learn more about joining Sunvast’s European Service Center and supporting Sungrow’s clean energy mission across Euro