Service Desk Specialist

Company Description

At METRO we say "We make it count" because our accounting is not just about numbers, we make it count for more. We already have over than 400 employees, we operate our METRO/MAKRO brands in around 20 countries around the world, we have been operating in Szczecin for 12 years, and in our internal engagement survey, almost 90% of our employees said that working at METRO is meaningful and allows them to grow. METRO is a leading international wholesaler operating in more than 30 countries worldwide with more than 93,000 employees.

Join us, feel the 'We make it count' spirit and create a METRO community for which Accounting always counts for something more.

General duties:

• 1st level of support for system users in resolving requests

• ticket queue management in the Jira system

• cooperation with customers within METRO group (it's not a call center)

• timely data entry into the system in accordance with the designated SLA level

• ongoing monitoring of the ticket queue aimed at reducing the number of open tickets

• support in providing access to the system for users

• cooperation with colleagues from own and related teams

• Solving customer issues based on solution catalogue

• Maintenance and development of solution catalogue

• Ensuring that the team knowledge base is updated on an ongoing basis

  Our requirements:

• secondary education or university degree (IT degree not required)

• very good knowledge of English

• ability to think analytically

• readiness to take up the action and demonstrate perseverance during the implementation of tasks

• self-discipline and ability to work under time pressure

• great team working skills

Your benefits:

• stability - the first contract is for 6 months, the next for an indefinite period, because we believe that you will stay with us for as long as possible

• tasks that matter - 84% of our employees consider their work to be important

• non-wage benefits - up to PLN 8,000 per year per person, including, among others, performance awards, holiday subsidies, money for holidays and culture, money for job referrals

• relocation package - PLN 6,000 to move to Szczecin

• professional training - in the fields of accounting, software - SAP, soft skills and language learning with a total value of up to PLN 10 000 per person per year

• free access to eTutor

• internationality - the languages you know are used by us every day, English is a must!

• higher salary of PLN 400 to PLN 1,600 if you know an additional language

• a clear career path - you can be promoted to a new position after just one year!

• vertical and horizontal promotions, we regularly recruit internally – 78% of our Team Leaders come from internal recruitment and this number is constantly growing

• enhancing knowledge and experience in various areas

• good atmosphere - 78% of our employees consider the working atmosphere to be positive

• open working culture - your superiors are available to you, we focus on relationships and communication, we are all there for you

• team and company integrations after hours - 2 times a year you integrate with your team, 2 times a year with the whole company

• free breathing training worth up to PLN 2,100 per person per year - because your well-being is important to us

• private medical care and group insurance, also for family members

• subsidised sports card

• anniversary gifts such as a speaker or Kindle or annual prizes such as a PLN 2,000 voucher for whatever you want

• air-conditioned, green office in a state-of-the-art building in the city centre - you can reach us by public transport from any part of the city, avoiding traffic jams

• and, of course, free coffee and employee discounts to service outlets in the Posejdon office building