Customer Support Specialist

Group-GTS offers comprehensive services from dock to customer for container transportation, curtain-sided transport, and warehouse and on-site solutions. Our familial character is the source of our success, and thanks to our loyal and motivated employees, we can guarantee short decision-making lines. Our customer is always at the center, and the initiative of our teams to continuously provide better service ensures that we keep evolving and growing. Aware of the impact of our activities on the climate, we have decided to develop an ambitious sustainability strategy and remain vigilant in a continuously changing transportation world.

Join Our Team as a Customer Support Specialist in Poland!

Are you ready to take on a pioneering role in a dynamic new team? We're setting up a Shared Service Center in Poland and looking for a dedicated Customer Support Specialist to be at the forefront of this exciting venture. As part of the initial team, you'll play a crucial role in shaping and developing our operations.

Position: Customer Support Specialist (Shared Service GTS PL)

Location: Słubice (with initial training in Belgium at the Group-GTS Headquarters in Geel)

Responsibilities:

• Provide exceptional customer service in container transportation.

• Data logging, CMR follow-up, preparing transportation documents, and handling administrative billing flow.

• Manage customer interactions via email and phone in English.

• Respond to customer emails, manage correspondence, archive mails, and manage calendars.

• Draft mailings and develop standard operating procedures (SOP).

• Collaborate with the Sales department to offer the best solutions to our customers.

• Translate customer needs into successful services.

Requirements:

• Willingness to travel to Belgium for approximately 3 weeks for initial training and team integration.

• Fluency in English and Polish; proficiency in Russian, French, German, or Dutch is a plus.

• Basic knowledge of container transportation is an advantage.

• Proficiency in MS Office, including Outlook, Word, and MS Teams.

• Strong communication skills.

• Ability to work accurately and manage stress effectively.

• Solution-focused, proactive, and customer-friendly.

• Team player with analytical thinking skills and adaptability to constant changes.

If you are excited about this opportunity to pioneer a new department and work in a collaborative, fast-paced environment, we would love to hear from you!

Apply today and be a part of our innovative journey in Poland!