L2 Support Manager (remote)

3HLinen is looking for an excellent communicator to join the Support Team

• Working hours: 9:00 AM—18:00 PM. CET Time (Warsaw), from Monday to Friday (5 days a week).

  We are established in San Francisco, with production facilities in Europe.

  In 3HLinen, we are creating products made of natural linen, and our main markets are the United States, Australia, and Europe.

  Major responsibilities:

  • Providing consultancy for clients;

  • Respond to an incoming email and chat inquiries;

  • Listen to customer issue and solve it;

  • Maintain relationships with existing customers;

  • Escalate and solve standard and non-standard issues.

  Requirements:

  • Advanced English

  • Relevant experience

  Personal qualities:

  • Responsibility

  • Accuracy

  • Creativity

  • Detail-oriented

  • Efficiency

  • Ethical

  • Fast learning

  • Multitasking

  Personal characteristics:

  • Creative, intelligent, open, and positive

  We offer:

  • Competitive salary 

  • Interesting product

  • Friendly environment

  • Opportunities for professional and career growth