IT Support Agent with German

We work in a hybrid model!

Recruitment process for this position and onboarding trainings are conducted online.

At Capgemini, we're proud to be a global leader in working with companies to transform and manage their business by harnessing the power of technology. We are guided everyday by the purpose of unleashing human energy through technology for an inclusive and sustainable future.

We are a responsible and diverse organization, with a strong 55-year heritage and deep industry expertise. We are trusted by our clients to address the entire breadth of their business needs — from strategy and design to operations. Our actions are fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Our Requirements:

• Very good knowledge of English and German

• Willingness to take first steps in IT

• Can-do-it and problem-solving attitude

• The ability to talk to anyone and cooperate with a team

Nice to have:

• Basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind

Frequently used technologies:

• Windows Operating System

We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.

Your future tasks:

Imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call IT Support Line.

Your job would be to answer such phone calls and solve this kind of issues. We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend.

You will troubleshoot over phone, chat or e-mail. over the phone. In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up.

What your development path can look like?

Discover IT! You will start your career from the onboarding plan, where you’ll grab the basics. When you gain some experience, you will have a chance to reshape your career. We will teach you everything you need to discover the IT world, as there is a variety of roles that you can choose for your career with us. You can become:

• Incident Manager – if you can think and make decisions quickly

• Change Manager – if you are well-organized and know ITIL

• Project Manager – if you want to have mastering and developing projects

• Service Integration and Management Consultant – if you like working with clients and adjusting projects to their needs

• Junior IT Technician – if you want to work directly with IT infrastructure

What have we prepared for you?

A lot of benefits:

• Access to Capgemini Helpline with possibility to chat with therapists.

• Private medical care and life insurance

• Bonuses for recommending your friends to Capgemini.

• Access to Inspiro app with rich audiobooks database

• Access to our NAIS benefit platform (40+ options available: Netflix, SpotifyMultisport, cinema tickets, etc.

Personal and professional development:

• 70+ training tracks with certification opportunities (e.g. MS Azure, AWS, Google) on our NEXT training platform.

• Platform with free access to Pluralsight, TED TalksCoursera materials and trainings.

• Free access to Udemy Business account with ability to use during and outside working hours.

• Transparent performance management policy.

Our legendary atmosphere:

We value teamwork and good relationships. We work together, drink coffee together, and form friendships both inside and outside of work.

• No official dress-code

• Various communities: OUTfront, WomenatCapgemini, Foreigners Community, and more.

• Day off for volunteering

• Ability to implement world-changing initiatives thanks to our Grant Program

Who are we?

Being one of us means constant development among other great people. It's a team who you want to spend time with, during and after work. Trainings and initiatives make your daily tasks more interesting, fun, and unique.

One of Capgemini Poland’s business unit is Cloud Infrastructure Services (CIS) – all the teams inside have a variety of scopes.

We work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.

Our employees say that in CIS they are surrounded by awesome teammates who are ready to help you professionally or just to drink a coffee with. You can count on your managers, willing to support you and share their expertise with you.

It's time to #Get the Future You Want!

Your life is in your hands, and you have the opportunity to improve it, develop yourself, and simply — join us :)

Do you want to get to know us better? Watch this short video: Praca w Capgemini – na czym polega praca na stanowisku IT Support Agent?

Do you have any additional questions about working at Capgemini? Check our Instagram —capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! —capgeminipl.