Incident Manager

Your future company

Devire Outsourcing IT is a form of a partnership dedicated to self-employed IT specialist, executing projects for our Clients - leading IT Companies bringing innovations and the newest resolutions to market.

Our Client is the worldwide leader in IT, networking, and cybersecurity solutions. The company helps companies of all sizes transform how people connect, communicate, and collaborate.

Currently, for our Client, we are seeking a Customer Service Specialist to join a Cracow team.

A Customer Service Specialist must enhance operational efficiency, help customers resolve network issues quickly and completely. The person will continually monitor customers’ technical support needs, track every open service request, and make sure that IT resources, both at Company and within the customer organization, are aligned appropriately to resolve issues quickly and completely.

Requirements

• Proficient level of English
• One year experience in customer service
• Readiness to work after hours (night shifts)
• Good knowledge of Excel and PowerPoint
• Very good communication and presentational skills
• Creative, outside the box thinking and “can do” attitude, well-organized with the ability to work independently

Responsibilities

• Support delivery of High Touch Expert Care 
• Ensure follow-up and closure of critical problems
• Regularly interact with external customer and internal teams in a coordinated fashion to ensure problem resolution and incident management
• Maintain a good relationship with the customer during the course of the problem resolution process through the effective use of email, telephone, Webex, video conferencing and other collaboration methods
• Coordinate root cause analysis upon customers request

The offer

• Salary based on B2B contract via Devire (50-60 PLN/h)
• Long-term opportunity
• Remote work
• Private medical health care
• Shift work(7-15, 23-7 + 7-19 and 19-7 on weekends)
• Working for a leading corporation with a stable market position
• Working in the international environment
• Opportunity to make a real impact on business development