Digital Operative ( Data processing )

 For our client company based in Ireland, we are looking for a remote Digital Operative candidate. This role is a fully home office position. The candidates need to be fluent in English.

Key Responsibilities:

Processing documents from a dedicated work queue of client documents routed through either our Accounts Payable & Document Management systems or aiding the internal processing of documents from the wider scanning bureau.

•                 Maintain and optimize OCR templates in Chronoscan for better extraction performance.

•                 Liaising with clients to troubleshoot extraction issues caused by deficient documents being presented to our systems.

•                 Respond to client queries and issues via support tickets, ensuring prompt and professional communication.

•                 Actively engage in team meetings to drive process improvement.

•                 Accurate data entry or indexing of data on certain projects.

•                 Reporting on daily activities for given clients.

•                 Understanding of the technology and client requirements to deliver the best and most efficient service.

•                 Collaborate with the Team Lead to escalate recurring issues and support process improvement initiatives.

Personal Specification

Work Experience Necessary:

•                 Previous experience with document imaging, a technology qualification and or tech experience is essential.

Personal characteristics:

•                 Must be self-motivated and deliver on agreed commitments in a professional and timely manner.

•                 This is a technical role, although full training will be delivered the role is best suited to those with a technical acumen and looking to advance within this field.

•                 Ability to work independently and as part of a team in a remote setup.

•                 Communicate all information in an open and courteous manner.

•                 Strong attention to detail with a focus on quality and consistency.

•                 High level of proficiency with computer systems such as Microsoft Word, Excel, Outlook and Access.

•                 Problem solving abilities.

•                 Numerical accuracy.

•                 Takes ownership of work and follows through on issues until resolved.

•                 Capacity to deal with multiple projects and challenges in a fast-paced environment.

•                 An interest in AI, machine learning, and automation is a strong plus.

If you are interested in this role while currently in a full-time position, please contact