Customer Support Specialist (German and English-speaking)
Wynagrodzenie
do 49 zł / godz. brutto
Lokalizacja
Gdańsk, Oliwa
Wymiar pracy
Pełny etat
Typ umowy
Umowa o pracę, Umowa zlecenie
Lokalizacja
Gdańsk, Oliwa
Opis
As a recruitment company, we know that every solid business is driven by people with the right skills. Our management style and partnership approach let us stay flexible, adapt to your needs, and support you fully throughout the cooperation. Due to continuous growth and the large number of recruitment projects we run for our Partners, we are now looking for a:
Customer Support Specialist (German and English)
Responsibilities:
Providing customer support in German and English via phone and email
Giving information about reservations, availability, and service rules
Supporting customers in solving ongoing issues related to their stay
Ensuring a positive user experience through professional and empathetic communication
Meeting the quality and performance targets set for the team
Actively participating in training and onboarding to reach full independence quickly
Working with the team and supervisors to improve customer service processes
Requirements:
Fluent German at C1 level
Good English skills at minimum B2 level
Confident written and verbal communication
Good computer and office-system skills
Customer-oriented mindset and strong problem-solving skills
High empathy and engagement in customer interactions
Readiness to work in a shift system, 5 days per week
Nice to have:
Customer service experience as an additional asset
We offer:
Private medical care
Co-financed sports card
Training opportunities
Psychological support
Attendance bonus
Relocation package
Aplikowanie na stronie ogłoszeniodawcy
Ogłoszeniodawca udostępnia aplikowanie na swojej stronie internetowej. Po kliknięciu przycisku Aplikuj zostaniesz tam przeniesiony.