Customer Support Associate with Italian

Customer Support Associate with Italian

In this role, you will help deliver outstanding customer service across email, chat, and phone channels to high-profile clients operating global search and video-sharing platforms.

You will handle customer inquiries, troubleshoot issues, and ensure a positive experience at every touchpoint.

Success in this position requires a proactive approach to problem-solving and a genuine commitment to customer satisfaction. You will be encouraged to develop your skills while meeting and exceeding performance goals continuously.

Your tasks:

• Provide high-quality online customer service via email, chat and phone.

• Deliver efficient troubleshooting and query resolution.

• Identify, qualify and overcome customer objections.

• Meet deadlines with a fast-paced environment.

Our requirements:

• Fluency in written and spoken Italian.

• Intermediate level of written and verbal English.

• Available for a minimum of 130 hours per month.

• Experience in the call center or customer service industry.

• Excellent communication skills.

• Good analytical and organizational skills.

• High school diploma or equivalent.

• Experience or educational background in the online advertising or marketing field is a plus.

What we offer:

• Civil contract.

• Salary range: 42,50-50,00 PLN gross/h.

• Hybrid collaboration from Kraków.

• Onboarding and training.

• Schedule from Monday to Friday from between 8 AM and 6 PM.

What more can you get?

• MyBenefit platform access (you can exchange points for a Multisport card, LuxMed

• healthcare or codes for other services such as shopping, travel, massage or food and

• many more).

• Cooperation in a friendly, innovative and multinational environment allowing you to improve your language and personal skills.

• Opportunity for development within the structures of our company.

Recruitment process:

• Initial phone interview – we want to get to know you better!

• Language verification.

• Online interview with a recruitment representative and Team Manager.

• You will receive feedback via a call within 2 working days after the interview.

Join our team and apply today!