Customer Service Representative with Spanish

If you feel comfortable speaking Spanish and English, have proven experience in Customer Service, and would like to join a global brand in Wrocław - APPLY!

what we offer

• Great challenges with the business clients from Spain region
• Cutting-edge technologies like Salesforce, SAP, MS Office suite
• Quick start date - January/February/March/April 2026
• Hybrid working model (minimum 2 visits in the office per week or 8 visits in the office per month with a flexibility)
• Flexible working hours - 8:00/9:30 - 16:00/17:30
• Foreign languages on a daily usage (Spanish, English)
• Private medical care (individual and family packages)
• Group insurance (in PZU)
• Sports card - MultiSport (for you and your loved ones)
• Online cafeteria - benefit platform (discounts e.g. for cinema tickets)

your tasks

• Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Accounts by understanding, anticipating and identifying their service needs
• Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary
• Reviewing purchase order requirements to ensure compliance with company terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities
• Preparing and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and improvements
• Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims
• Participating in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency

what we expect

• Equivalent professional experience in Customer Service (min. 2 years); alternatively, experience in Order Management, Supply Chain, Accounting will be considered
• Proficiency in Spanish and English on a B2 level onward (speaking and writing)
• Proven experience with SAP (or other ERP) and Salesforce (or other CRM) is desirable (but not a must-have)
• Availability to join a company in January/February/March/April 2026
• Bachelor's degree or higher from an accredited university

Employment agency entry number 47

this job offer is intended for people over 18 years of age