Trade Support Analyst with Italian/Chinese

Trade Support Analyst with Italian

Ref. No: 8478

Region: Kraków, małopolskie

Requirements:

• A degree-level education

• Fluent competency in Italian or Chinese (Mandarin/Cantonese)

• Fluency in English

• Excellent interpersonal and communication skills

• A logical and analytical approach to problem solving

• Confidence to employ basic maths skills, particularly mental arithmetic

• Good organization skills

• Attention to details

• Strong experience in MS Office

Your scope of duties will be focused on:

• Providing front-line support to our clients across phone, email, web chat and social media

• Answering queries from our client base on all of our products and platforms

• Resolving trade queries and disputes

• Dealing and executing trades for our clients over the phone (after a relevant training)

• Providing clients with technical support with our front-end platforms and chart packages

• Conducting audit checks and client administration tasks

• Participating in and running various local and international projects or initiatives

We offer:

• Competitive salary

• Hybrid working model

• Private healthcare for you and your family (Medicover)

• MyBenefit system

• Life insurance

• Unlimited LinkedIn Learning access

• Comprehensive global and local onboarding process – to the company and to your role

• Professional development and growth opportunities

• Work with an international, diverse and talented team