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IT Compliance Support

The Global Service Delivery Excellence team is creating a service desk to assist compliance document business owners from all over the company with the documentation and management process for ISO compliance documents. Ideal candidates will have experience working in a help desk environment assisting customers with issue resolution.

IT Compliance Support

<strong>Zakres obowiązków</strong>
<strong>Key responsibilities include:
Managing help desk tickets and handling queries in<strong> Service Now </strong>for policy owners/authors and end users,
Keeping Service Now queries accurate and relevant (closure codes, case metadata, etc.)
Updating and managing content on Knowledgebase (Help Zone and Employee Community Site) which includes FAQs, process mapping and resolution steps for each policy
Acting as Connected Policy help desk resource - handling questions and help policy owners set up policies, review, update, approve, build interactions and advisors,
Reporting and maintaining reports and trends, building cases into a knowledge base.

<strong>Skill set:
Experience in help desk/support - analysis and research cases to achieve resolution
Communication skills required - the ability to talk to all levels of users (VP to individual contributor)
Organization skills to manage multiple activities at once
Being familiar and understand principles of policies and processes
Program management skills as a plus to include traits such as persistence and confidence - curiosity - going the extra mile
Ability to get traction from multiple parties
Ability to come up to speed on new processes and tools quickly.
<strong>Additional requirements:
</strong>• Four-year college degree or equivalent experience
• 3 to 5 years in a service/help desk environment
• Strong understanding of Service Now
• Strong understanding of document control processes and data protection preferred.

<strong>Our offer:</strong>
Attractive compensation based on B2B
Work on international projects and a possibility to gain professional experience within a multicultural environment
Private healthcare (Medicover), Multisport Card and private insurances
Internal training, coaching and mentoring
Access to training platform with a big number of technical and soft-skill courses
Support from accounting agency
  • Dodane o 11:01, 10 maja 2019
  • Wyświetleń:2
  • ID ogłoszenia: 529740507